Privacy Policy

1. Introduction

Hustlery (Pty) Ltd ("Hustlery", "we", "us", "our") is a company registered in South Africa. We provide a marketing, CRM, automation and payments platform for small businesses, together with the website at hustlery.co.za.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have. We are committed to handling personal information lawfully, fairly and transparently, in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

By using our website or platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you give us. When you create an account, start a trial, subscribe to a plan, or contact us, we collect details such as your name, email address, phone number, business name and role, and billing information.

Information we collect automatically. When you visit our website or use the platform, we collect usage and log data, your device and browser type, approximate location, your IP address, and information gathered through cookies and similar technologies.

Customer data you process through Hustlery. The platform lets you store and manage your own contacts, leads, messages and campaigns. We process that data on your behalf and on your instructions, you remain responsible for the personal information of your own customers and for having a lawful basis to process it.

3. How We Use Your Information

We use the personal information we collect to:

Provide, operate, maintain and improve the Hustlery website and platform;
Set up and manage your account, and process payments and subscriptions;
Respond to your enquiries and provide customer support;
Send service messages, updates and, where you have not opted out, relevant marketing communications;
Monitor usage, prevent fraud and abuse, and keep the platform secure;
Comply with our legal, accounting and regulatory obligations.

You can opt out of marketing communications at any time using the unsubscribe link in our emails, or by contacting us.

4. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the website and platform are used, and improve performance.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website or platform work.

We do not sell your personal information. We share it only in the following circumstances:

With service providers and sub-processors that help us deliver the platform, including the software platforms our service is built on, payment processors, hosting providers and communication providers, under appropriate confidentiality and data-protection terms;
Where required to comply with the law, a court order, or a lawful request from a public authority;
To protect the rights, safety and property of Hustlery, our customers or the public;
In connection with a merger, acquisition or sale of assets, in which case we will notify you of any change.

6. Third-Party Platforms

The Hustlery platform is delivered using established third-party software platforms, including HighLevel and Plai, and uses payment processing through providers such as Paystack. When you use Hustlery, certain data is processed within those systems under their respective terms and security measures.

Our website and platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

7. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, and unauthorised access, alteration or disclosure.

No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account login details confidential.

8. Data Retention

We keep personal information for as long as your account is active and for as long as needed to provide our services. We may retain certain information for longer where required for legal, tax, accounting or legitimate business purposes.

When information is no longer needed, we delete or anonymise it. You may request deletion of your information as set out below.

9. International Transfers

Some of our service providers operate outside South Africa. Where personal information is transferred across borders, we take steps to ensure it receives a level of protection consistent with POPIA, including through appropriate contractual safeguards.

10. Your Rights Under POPIA

Subject to applicable law, you have the right to:

Access the personal information we hold about you;
Request that we correct or update inaccurate or incomplete information;
Request that we delete or destroy your personal information;
Object to the processing of your personal information in certain circumstances;
Withdraw consent where our processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

11. Children’s Privacy

Hustlery is intended for businesses and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Where changes are material, we will take reasonable steps to notify you. Continued use of our services after an update means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at privacy@hustlery.co.za.

Hustlery (Pty) Ltd · South Africa.